How do you manage 3.4 billion dollars of essential service infrastructure to keep the taps flowing 24 hours a day, 365 days a year? In Queensland, Australia, Unitywater and its high-powered sourcing and procurement team is committed to keeping communities healthy through access to clean water supply and sewerage services.
Unitywater’s Procurement team focuses on getting the business what’s necessary so engineers in the field can maintain the thousands of pipes, connectors, and processing stations across 5,223 square kilometers. To do this, they used spreadsheets and word processors to source the right goods and services, but as the company grew, it became increasingly complicated to negotiate the right prices, manage supplier relationships, get ahead of contract auto-renewals, and keep business stakeholders up to date on relevant projects.
Unitywater Increases Visibility in Procurement and Sourcing with Scout
To simplify the procurement processes and enable better visibility and collaboration, the Procurement team chose Scout to manage sourcing, contracts, and supplier management in one centralized platform. Today, the Procurement team is empowered with the right tools they needed to do their jobs. Namejs Kins, Branch Manager of Procurement for Unitywater, joined us at our SPARK 2019 conference held in San Francisco to tell us more about their successful transformation.
“In most cases, before Scout, obtaining the status of a sourcing project involved asking ten people different stories and so forth,” said Kins. “Now, our CEO can just go into the pipeline and he can see all the jobs on the go.”
Using the Scout platform, the Procurement team saw impressive gains in operational efficiency. “When we looked at our baseline before we put Scout in, we were averaging up to four days of administration work per day for our thirteen sourcing offices. Now, this has shifted to one and a half to two days,” reported Kins. No longer was the team juggling multiple tools and offline resources; they could easily get what they needed within a single platform.
With the increased capabilities the procurement team could better manage new and existing supplier relationships. “Business stakeholders could see we were efficient, effective, and starting to actually have meaningful relationships with our suppliers,” said Kins. Now, stakeholders proactively involve the Procurement team in any negotiations with suppliers.
Hear more from Namejs Kins in his engaging SPARK session below!