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Scout-Powered Customer Success: Meet Emily Jedinak, Senior Customer Success Manager

In our Meet the Scouts series, we get to know the people who make the Scout magic possible. This week, we’re featuring Emily Jedinak, Senior Customer Success Manager!

After just a year at Scout, Emily was recently promoted to Senior CSM and has also earned the Top CSM award for the first quarter this year. Now, she’s helping grow the team in Chicago and San Francisco, one customer-obsessed colleague at a time. 

Read on to find out more about what makes Scout such a unique and exciting opportunity for your career. Learn what at Scout surprised Emily, what she loves today, and where she sees the company going. 

Meet Emily Jedinak, Senior Customer Success Manager

Why did you join Scout?

I had actually found Scout randomly on LinkedIn. I knew I wanted to work in a startup environment in San Francisco, but I ultimately joined because of very positive interview experience. It honestly didn’t feel like an interview, and I had really great discussions with everyone I met with. 

Did anything surprise you about Scout once you were working here?

I was surprised about how hard people work here and how dedicated they are to their job. I moved from East Coast and thought that people would embody “California lifestyle” and be more lackadaisical compared to those in Boston. Everyone has a hard working nature about them and there’s a lot of dedication and passion here.

How would you describe the environment at Scout?

Extremely supportive. You can go to anyone on any team to ask for support and guidance or to just go grab a cup of coffee. People are incredibly smart and really care about the work that they’re doing. We are very picky in terms of interviews which means we hire very smart people 

What makes a person successful in your position?

A few things will make someone successful in my position:

  1. Going above and beyond. Everyone on the team goes above and beyond for our customers and expects the same from the rest of the team. 
  2. Empathizing with customers. Not thinking of their problems as a burden but as how you can help them succeed. 
  3. Collaborating with other teams. Using resources wisely and recognizing when there is an opportunity to do better work by involving someone else. 

Can you describe the advancement opportunities on your team?

There are a lot! On our Customer Success team alone, there are multiple different levels because our team encompasses the support and manager roles. At Scout in general, you have the opportunity to see how other departments work and gain exposure to other roles. 

How do you see the market opportunity for Scout’s product?

Huge – we’re not industry specific or specific to one company size and our customers range from startups to Fortune 500 corporations. We’re also in an area where we’re frequently competing against manual processes or ancient technology that is cumbersome and not user friendly, so we bring a unique value proposition. 

What do you think makes us stand out from the rest in terms of places to work?

One thing I’ve noticed is that our leadership and management is very strong. We are very selective with hiring, and many of the people in management have been promoted from within and are very capable and smart. We also have a lot of team spirit! There’s a great positive attitude that is fostered from within. Everyone is happy to come into work and ready to help with whatever is needed. 

What else should interested candidates know about Scout?

Scout is a fantastic company for learning from and getting inspired by smart people. If you’re a passionate worker, you are going to work with people who are just as passionate as you. 

We invite you to learn more about what it means to be a Scout! Check out our careers page here. 

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